Shipping and returns
As a general rule, packages are shipped within 2 to 3 days after receipt of payment. Each package will have a tracking number assigned to it by the shipping company. Shipping costs include handling and packaging costs. Handling, shipping and transport costs are priced according to the mode of transport chosen. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied to each one individually. We are not responsible for any damage to your package after shipment, but we do our best to protect all fragile items.
For shipments to the Canary Islands, Ceuta and Melilla or internationally, we will send you a shipping cost quote for your approval.
Return Policy
As established by Spanish law, the policy for returns and complaints of products purchased online, must offer the same guarantees and rights to the buyer as those purchased off-line. The following are the return policies for items purchased at airsoftprint3d.com.
The causes for which an item may be returned are limited. In any case, all products marketed from this store have been properly inspected and reviewed prior to shipment, so we recommend that before accepting any package make sure that the packaging is in good condition. If not, DO NOT ACCEPT THE ORDER, and immediately contact airsoftprint3d.com to notify the incident and find a solution as agile and appropriate as possible. By signing the receipt you implicitly accept that the package is in perfect condition, so if it has suffered damage, the carrier will not be responsible for subsequent claims, and airsoftprint3d.com will have no obligation to accept the return of damaged items.
If for any reason you are not satisfied with your product purchased over the Internet, you have a period of 14 days from the date of delivery to return it. Before making this return the customer must contact airsoftprint3d.com within the period indicated via email, phone or fax, and will be told the procedure to follow to process the return.
Any return without prior communication will be rejected by airsoftprint3d.com. In order for a return to be accepted, both the product and its packaging must be in perfect condition, without erasures, broken or damaged packaging, and including all the documentation accompanying the product as well as its accessories. The customer must prepare a correct packaging to ensure damage-free transport. Once received and verified that the product is in the same condition in which it was sent, we will proceed to refund the amount by bank transfer or payment method with which the order was made.
1.- Admitted causes for the return of products:
That the item delivered does not correspond to the order placed.
If for any reason the delivery time of your order is longer than the established, we will contact you indicating the approximate expected date for shipment. However, if the delay is such that you are no longer interested in purchasing the order, we recommend that you do not accept the package. This will save you the cost of returning the package
If the delivered item has a manufacturing defect.
2.- Condition of the items to be accepted for return:
For the return of an order to be accepted, it is essential that it is sealed, in its original packaging and in perfect condition.
3.- Procedure established for the return of the products:
In case the product must be returned, you must contact airsofprint3d.com, by email to the address info@airsoftprint3d.com, indicating the order number, and the causes of the return.
After providing this information, you can send the item to the address indicated, once it is verified that the goods are in good condition, we will proceed to refund the purchase. The expenses derived from the returns or exchanges will be paid by the customer.
4.- Maximum term established for the return:
The Law of Regulation of Retail Trade establishes a maximum period of 14 calendar days from the delivery of the order, after this period no return will be accepted.
Exchange Policy
It will be governed by the same principles and steps as the return policy.
When the carrier proceeds to the delivery of the item to be replaced, you must be given (without exception), the item to be replaced.
The exchange is limited to one per purchase (except in the cases specified in the admitted causes).
5.- Customizations
In those items that have been customized at the request of the customer, and therefore have been manufactured with parameters stipulated by the customer, no refund is possible in any case.